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But what does it actually mean? And should your company hire one?
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A wave is rolling over corporate America, across HR departments from Google to Zappos. The emergence of the chief happiness officer (CHO), once met with stifled sniggers and confused expressions, reflects the increasing importance placed on cultivating a contented workforce to attract and retain the most sparkling talent. Now the CHO is cropping up around the UK and Europe, with the role varying from championing customer service to a more traditional HR function.
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